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Operations Intern Internship Job

1 month ago Financial Services Singapore 74 views
Job Details

Founded in 2016, PolicyPal is a financial planning platform that helps people make the right choice for their financial needs, and provides affordable financial products through the use of predictive analytics. PolicyPal also connects financial advisors with different insurers and empowers them with everything they need to provide expert financial advice to consumers, from quotations to marketing, customer service and data analytics. With over 50,000 consumers on the platform, PolicyPal develops technology to transform protection and financial services for consumers, advisors and insurers across the entire insurance industry.

About the role:

We are looking for an Operations intern who thrives in a challenging, exciting and fast-paced start-up environment. He/she should be proactive, organized and able to manage multiple tasks simultaneously in a timely manner. Someone who is independent but also able to collaborate in a team environment. Reporting directly to our Operations Lead, you will play a key role in providing insurance quotes for customers.

Job Scope:

  • Provide information on the types of plans the company has
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Process claims registration and processing
  • Manage Intercom and respond to customer service enquiries
  • Process data system entry into spreadsheets
  • Perform ad-hoc daily administrative work
  • Handle incoming new account creation

Requirements:

  • A committed team player, self-reliant and responsible
  • Positive attitude and willingness to learn
  • Proactive and responsive in delivering high-quality works that support the team and the company
  • Good interpersonal communication and problem-solving skills
  • Able to handle calls, while giving clear instructions to customers
  • Possess good written and communication skills in English
  • Ability to conceptualize and present findings and recommendations
Company Description
Founded in 2016, PolicyPal is a financial planning platform that helps people make the right choice for their financial needs, and provides affordable financial products through the use of predictive analytics. PolicyPal also connects financial advisors with different insurers and empowers them with everything they need to provide expert financial advice to consumers, from quotations to marketing, customer service and data analytics. With over 50,000 consumers on the platform, PolicyPal develops technology to transform protection and financial services for consumers, advisors and insurers across the entire insurance industry