About PolicyPal

PolicyPal is your partner for financial planning, a free digital management platform providing personalised financial review and action plan to help you reach financial freedom.

In this role, you will…

• Provide surprisingly delightful customer care to our customers

• Advocate for customers, and work with our product and engineering team to maintain a high level of service

• Ensure a seamless and transparent customer experience with regular status updates and an emphasis on customer retention

• Address customers’ questions about the underwriting process, carrier requirements and other service issues in concert with our case management team

About you

• 2+ years of client-facing work experience, proven track record with the ability to hit targets

• A customer-centered mindset -- motivated by solving problems for customers and your team

• Helpful personality and act with empathy, patience, and has an overall positive approach

• Efficient and loves to get things done

• Strong creative writing skills

• Tech-savvy, understand the value of data

• Loads of attention to detail

• Willing to work flexible hours and shifts

• Ability to take initiative and manage multiple tasks and projects at a time.

PolicyPal is a digital direct insurance broker that enables individuals to buy, manage and optimise their insurance policies. We are also Singapore's first graduate from the Monetary of Singapore's (MAS) fintech regulatory sandbox.