Client Experience Specialist Full-time Job1 year ago - Financial Services - Singapore - 2315 views
PolicyPal is your partner for financial planning, a free digital management platform providing personalised financial review and action plan to help you reach financial freedom.
In this role, you will…
Provide surprisingly delightful customer care to our customers
Advocate for customers, and work with our product and engineering team to maintain a high level of service
Ensure a seamless and transparent customer experience with regular status updates and an emphasis on customer retention
Address customers’ questions about the underwriting process, carrier requirements and other service issues in concert with our case management team
2+ years of client-facing work experience, proven track record with the ability to hit targets
A customer-centered mindset -- motivated by solving problems for customers and your team
Helpful personality and act with empathy, patience, and has an overall positive approach
Efficient and loves to get things done
Strong creative writing skills
Tech-savvy, understand the value of data
Loads of attention to detail
Willing to work flexible hours and shifts
Ability to take initiative and manage multiple tasks and projects at a time.